Dr. Randy Ross, author of Relationomics, consults with businesses large and small to improve organizational health and workplace culture. Culture—the relationships, values, and behaviors you have at work—is a pivotal foundation for any seasoned or startup business. He believes that, by cultivating and improving relationships around you, you can create a place where everyone will be happy to work.
He is a compelling speaker who offers practical advice along with high-concept ideas—making this episode a must-listen.
“Business is powered by healthy relationships, and healthy relationships define culture.”
Culture is your biggest differentiator, he explains—but what does that mean for the entrepreneur just starting a business? Crafting an environment where people bring their best to work is the foundation of success. It also means hiring or surrounding yourself with remarkable people.
“The right people are your greatest asset. The wrong people are your greatest liability.”
People are an asset, but only if they’re the right people. But it’s not easy to hire or surround yourself with the best people—after all, how do you know they’re right until they’re actually doing the work? Dr. Ross says the right people have a “trilogy” of qualities: they believe IN one another, they want the best FOR one another, and expect the best FROM one another. The greatest resource you have as a leader is the latent energy inside your people—if you didn’t make the right hire, chances are, you can cultivate it.
“We have to know where we are not strong and affirm others in that area of strength.”
When Dr. Randy Ross asks if you have a relational plan, you might give him a blank stare. Not only should you have a business plan, he says, but a plan for developing your relationships, both at home and at work. He describes his four principles for healthy relationships and a simple but effective exercise for improving any relationship.
Whether you’re still working your corporate job or you’ve just jumped ship, building desirable relationships in your workplace can set you up for later successes.